A key part of any change process is to establish what current performance and arrangements are and how these compare with others.
Our team is experienced in carrying out service reviews and peer reviews – looking at how services are delivered now and how this compares with best practice, across the public sector and beyond. This will involve looking at performance on a consistent basis and seeking views from across the organisation (at all levels) and from those it interacts with.
We have a range of simple and robust methodologies for interviews and for collecting and analysing data , all of which can be tailored to your particular situation. We also have access to a vast array of case studies and best practice in the field of collaborative working and service improvement.